Terms and Conditions

1. Definitions

• COOS: the software application used by BURO RUW to share and/or publish social media content with clients.
• Client: the natural or legal person who enters into a collaboration with BURO RUW and receives and/or publishes content via COOS.
• Agreement: the agreement between BURO RUW and the Client regarding the use of COOS.
• Social media platforms: external services such as Facebook, Instagram, and LinkedIn with which COOS can connect.

2. Applicability

These terms and conditions apply to all use of COOS, unless otherwise agreed in writing.

3. Use of COOS

• BURO RUW places content in COOS on behalf of the Client. The Client can only provide feedback on the posted content within COOS.
• BURO RUW shares and publishes content on behalf of the Client on the connected social media platforms.
• It is prohibited to use COOS for:
  • posting illegal, discriminatory, or harmful feedback;
  • activities that violate the terms of the connected social media platforms.

4. Account & Security

• Access to COOS requires a user account.
• The Client is responsible for managing login credentials carefully.
• BURO RUW will take reasonable technical and organizational measures to secure data. In the event of a data breach, responsibility and liability do not rest with BURO RUW.

5. Data & Privacy

• For the use of COOS, access tokens and account data from social media platforms are stored.
• BURO RUW uses this data solely for the operation of COOS and does not share it with third parties, unless legally required to do so.
• For more information, please refer to our Privacy Statement.

6. Intellectual Property

• All rights to COOS, including the software and designs, are owned by BURO RUW or its licensors.
• The Client only obtains a limited, non-exclusive right to use COOS within their own organization.

7. Liability

• BURO RUW strives for proper operation of COOS but cannot guarantee that COOS will always function flawlessly or without interruption.
• BURO RUW is not liable for any damage resulting from:
  • the use or inability to use COOS;
  • the loss of data or content;
  • missing scheduled or published content;
  • expired or lost connections with social media platforms;
  • errors or changes in connected social media platforms or their APIs;
  • feedback or instructions provided by the Client.
• BURO RUW does not have liability insurance. No refunds or reimbursements will be made.

8. Changes & Maintenance

• BURO RUW reserves the right to modify COOS and these terms and conditions.
• Maintenance activities may cause temporary unavailability of COOS.

9. Duration & Termination

• The Agreement is entered into for an indefinite period unless otherwise agreed.
• Both the Client and BURO RUW may terminate the agreement with one month’s notice.
• Upon termination of the collaboration, BURO RUW will remove the connection with social media accounts. Upon request, BURO RUW will also delete client data from the portal, except for media files created by BURO RUW on behalf of the client.
• If only the social subscription is terminated but other collaborations with BURO RUW continue, no data will be deleted. However, the Client can no longer log in to COOS until the social subscription is reactivated.
• The Client must indicate by email to info@buroruw.nl if they wish for content or data to be permanently deleted.

10. Applicable Law

• These terms and all agreements are governed exclusively by Dutch law.
• Disputes will be submitted exclusively to the competent court in Rotterdam.

✍️ BURO RUW – Hendrik-Ido-Ambacht
Last updated: September 2025